Parallel Loop support helps your team with the web app, Parallel Loop chat and the Parallel Loop plugin in AI assistants such as Claude, ChatGPT and Codex. Write to enquiry@parallelloop.ai and a member of our team will reply by email.
Contact Support
Email enquiry@parallelloop.ai. Never send passwords, API keys or access tokens. We will never ask for them. To help us answer quickly, include:
- Your name and the organisation you use in Parallel Loop
- Where it happened: the web app, Parallel Loop chat or the AI assistant you used
- What you asked for, what happened instead, and roughly when
- Any error message, copied exactly, or a screenshot
Connect an AI Assistant
Parallel Loop works in AI assistants that support plugins or apps, such as Claude, ChatGPT and Codex.
- Add Parallel Loop from your assistant’s plugin or app settings.
- When the assistant asks, sign in on Parallel Loop’s own page. Your password stays with Parallel Loop, and the assistant never sees it.
- On the consent page, choose the organisation the connection acts in and approve the access the assistant asks for.
- Ask the assistant what needs your attention in Parallel Loop to check that the connection works.
Common Problems
- The assistant cannot reach Parallel Loop. Check that Parallel Loop is installed and turned on in the assistant’s settings, then sign in again.
- Reading works, but changes are refused. The connection may only have permission to read. Disconnect Parallel Loop in the assistant’s settings and connect again. If changes are still refused, contact us.
- You see the wrong organisation. Each connection acts in the organisation chosen at sign-in. To use another, disconnect and connect again, choosing that organisation.
- A feature you expected is missing. What you can do depends on your role and on what your organisation has turned on, and some work is available only in the Parallel Loop web app. Ask an owner or admin of your organisation, or contact us.
Disconnect
You can disconnect Parallel Loop at any time in your AI assistant’s plugin or app settings. After you disconnect, the assistant stops using your Parallel Loop connection. Conversations you already had with the assistant are kept under the assistant provider’s own terms.
Privacy and Your Data
How we handle information is set out in our Privacy Policy, and use of the Service is governed by our Terms of Use. To request access, correction or deletion of your information, email enquiry@parallelloop.ai.