Industries / Insurance

Keep the book moving.

Spend less time gathering documents and piecing together account history. Give your team a file they can review.

Two people reviewing documents together at a desk

The challenge

Where the cost builds up

Submissions, renewals and claims compete for the same team’s time. Scattered account history and missing documents turn each file into a chase, adding cost as the book grows.

Good business waits in the inbox.

Submissions arrive with uneven information. Teams spend time opening, sorting and chasing files before they can assess them.

Renewals depend on who remembers.

Account history sits across systems and conversations. The next person handling a renewal has to piece it together.

Claims start with a document chase.

Handlers gather and check information before they can make progress. Missing items add delay to every file.

The whole book is hard to see.

Policy, claims and finance systems each count differently. A board question starts another reconciliation.

How we help

Give every file a clear next step.

Bring account documents and system information together so teams can find what they need. Build workflows around the required checks, approvals and handoffs, with people responsible for each decision.

Works with existing systems
Assessment stays with your team
Review and approval built in

Prepare submissions sooner.

Organise incoming documents, flag gaps and bring the information together for the team to assess.

Keep account history close.

Bring prior conversations, policy details and outstanding actions into reach for the next renewal.

Reduce document chasing.

Track what a claim file contains and what is still needed, so handlers can focus their follow-up.

See the book consistently.

Use agreed definitions across policy, claims and finance when teams review performance.

Customer stories

From a system roadmap to a working financing flow.

Insurance

Tokio Marine

A financing workflow, built in twelve weeks.

From regulatory workshops to a tested, automated workflow in twelve weeks, against a typical twelve months.

12 Weeks deliveryWorkflow automationPremium financing

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Insurance

Tokio Marine

One direction across 28 systems.

A searchable view of 28 systems, 13 technology decisions and a four-phase roadmap. Delivered in two weeks.

28 systems mappedDelivered in 2 weeks

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Why Parallel Loop

Build around the rules and the handoffs.

Start with the actual process.

Map the systems and team responsibilities around the workflow before proposing a change.

Turn requirements into a tested flow.

Work through the rules with your team and carry them into prototypes, build cycles and assurance.

Keep planning and delivery together.

The team defining the direction stays involved as the workflow is built and tested.

Tell us where the cost builds up.

Tell us which files take the most chasing: submissions, renewals or claims. We’ll look at the process with your team and choose where to start.

Talk to us about insurance