privacy policy
we respect your privacy and are committed to protecting it through our compliance with this policy. this policy describes how parallel loop pte. ltd. ("parallel loop", "we", "us", "our") collects, uses, and shares information when you use our website and services (the "service").
information we collect
- information you provide. information you submit through forms, emails, or account setup (for example: name, email address, company/organisation, and any messages you send us).
- customer content. information you or your organisation provide to the service, including content you upload or connect from third-party tools (for example: documents, notes, tickets, messages, and metadata). this may include personal data if you choose to include it.
- usage and device data. basic technical data about how you access the service, such as ip address, browser type, device identifiers, pages viewed, and timestamps.
- cookies and similar technologies. we may use cookies to operate the site and remember preferences. where required, we will request consent.
how we use your information
- to provide, operate, and maintain the service
- to process requests and respond to messages
- to improve reliability, performance, and product experience
- to monitor for abuse, protect security, and enforce our terms
- to comply with legal obligations and protect our rights
how we share your information
we do not sell your personal information. we may share information in the following limited circumstances:
- service providers. we work with vendors who process information on our behalf (for example: hosting, analytics, email delivery, and ai infrastructure).
- legal and safety. if required by law, or to protect the rights, safety, and security of parallel loop, our users, or others.
- business transfers. if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
- with your direction. when you ask us to share information (e.g., integrations).
data retention
we retain information for as long as needed to provide the service and for legitimate business purposes (such as security, compliance, and dispute resolution). you can request deletion by contacting us.
security
we take reasonable precautions to protect information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. however, no method of transmission or storage is 100% secure.
your choices
- you can opt out of non-essential emails by using the unsubscribe link (where available)
- you can request access, correction, or deletion of your information by contacting us
- you can control cookies through browser settings (some features may not function)
international processing
we may process and store information in countries other than where you live. these countries may have different data protection laws.
changes to this policy
we may update this policy from time to time. we will post the updated policy on this page and update the "last updated" date above.
contact us
if you have questions about this policy, contact us at enquiry@parallelloop.ai.